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Problems for applicants accessing eDBS applications

Username or password not accepted

Your username and password are case sensitive and must be entered as shown on the email from eDBS.

The information must be typed in rather than using copy and paste.

If you are still unable to log on to the eDBS on line system please contact the person that carried out your ID check originally.

Forgotten password

You will need to contact the eDBS helpline on 03330 135888 to have your password reset.

Forgotten security answers

The security question and answer should have been set with you at the ID checking stage. If you have forgotten your security answer you will need to contact the ID checker for them to confirm the details with you.

Locked out

If you have locked yourself out of your account due to 3 failed login attempts you will need to contact the eDBS helpline on 03330 135888 or via e-mail so that they can reactivate your account.


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