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Requesting a new certificate

The DBS will only process your request for a certificate reprint if:

  • your DBS certificate was issued over 14 days ago, but you haven’t received it - you can find out the date your certificate was issued on through online tracking
  • the reprint request has been made within 3 months (93 days) of the date of issue of your certificate
  • the address you request your certificate to be reprinted and sent to matches the address on your DBS application

Read the criteria for requesting a DBS certificate reprint.

Correcting a mistake on your certificate

If there is a mistake on your certificate you will need to contact the DBS.

View our guidance on certificate disputes.

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