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Requesting a new certificate

The DBS will only process your request for a certificate reprint if:

  • your DBS certificate was issued over 14 days ago, but you haven’t received it. You can find out the date your certificate was issued on through online tracking
  • the reprint request has been made within 3 months (93 days) of the date of issue of your certificate
  • the address you request your certificate to be reprinted and sent to matches the address on your DBS application.

Criteria for requesting a DBS certificate reprint

Correcting a mistake on your certificate

If there is a mistake on your certificate you will need to contact the DBS directly.

View guidance on certificate disputes 

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