Requesting a new certificate
The DBS will only process your request for a certificate reprint if:
- your DBS certificate was issued over 14 days ago, but you haven’t received it. You can find out the date your certificate was issued on through online tracking
- the reprint request has been made within 3 months (93 days) of the date of issue of your certificate
- the address you request your certificate to be reprinted and sent to matches the address on your DBS application.
Correcting a mistake on your certificate
If there is a mistake on your certificate you will need to contact the DBS directly.